Politique de remboursement

UPDATED JUNE 21ST 2020

NO REFUNDS OR RETURNS GOING FORWARD.

IF YOU PLACED AN ORDER BEFORE THIS DATE YOU ARE STILL ELIGIBLE TO RECEIVE A REFUND OR RETURN WITHIN 30 DAYS OF RECEIVING YOUR ORDER. GOING FORWARD IF YOU NEED FURTHER ASSISTANCE WITH CANCELING  YOUR ORDER EMAIL US @ THAGIRLHOUSE@GMAIL.COM

 

(NEW POLICY)Returns 

Due to Recent Unforeseen Circumstances we will no longer be offering Refunds or returns on clothing. You will however be able to receive store credit or cancel your order within  3 days of the day you placed your order. You may also exchange anything you purchase for greater or equal value.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Thagirlhouse@gmail.com.

Exchanges 
We only pay for shipping for exchange items if they are wrong size, defective or damaged. If you need to exchange it for the same item, send us an email at Thagirlhouse@gmail.com and send your item to: Tha Girl House , 5009 Fourth Ave, Los Angeles CA 90043, United States. If you want to still exchange your item ship your item back and email us. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Tha Girl House , 5009 Fourth Ave, Los Angeles CA 90043, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.